Phone calls: Because we receive many calls each day, it is not possible for the doctors to answer each one personally. Our staff is qualified to answer many questions, relay your concerns to the doctor, and get back to you with specific comments. The best medical care cannot be given over the phone, so we ask that you accept our judgment regarding the need to be seen in the office. Payments: Fees for services are payable at the time they are rendered. The Valley Animal Hospital reserves the right to require a deposit on any and all procedures. We accept cash, checks, MasterCard, and Visa for your convenience.